01 Cancelling an order
- You can cancel an order for free from the app as long as it hasn't yet been packed or handed to a delivery partner.
- Once an order is packed or out for delivery, it generally cannot be cancelled, since fresh and perishable items are prepared specifically for that order.
- Amount paid for a successfully cancelled order is refunded in full to the original payment method.
02 Wrong, missing or damaged items
If any item in your order is wrong, missing, damaged, spoiled, or expired, please raise it with support within 24 hours of delivery, along with a photo where possible. We will verify and, once confirmed, either:
- refund the value of the affected item to your original payment method or bcart wallet, or
- replace the item on your next order, at your preference.
03 Quality issues with fresh produce
Fruits, vegetables, dairy and other fresh items are checked before dispatch, but quality can vary naturally. If you're not satisfied with the freshness of a fresh-produce item, let us know within 24 hours of delivery with a photo, and we'll refund or replace that item after review.
04 Non-returnable items
For hygiene and food-safety reasons, once delivered in good condition, the following generally cannot be returned or exchanged:
- Cooked or ready-to-eat food items.
- Opened or used FMCG/personal care items.
- Items reported after 24 hours of delivery.
This does not affect your right to a refund or replacement for items that were wrong, damaged, spoiled or expired at the time of delivery.
05 Order not delivered
If your order isn't delivered — for example due to a failed delivery attempt where no one was available, or an address issue — we will contact you to reschedule or, if that isn't possible, cancel the order and refund the amount paid.
06 Refund timelines
| Payment method | Refund destination | Typical timeline |
|---|---|---|
| UPI | Original UPI account | 2–5 business days |
| Debit / Credit card | Original card | 5–7 business days |
| Net banking | Original bank account | 5–7 business days |
| Cash on delivery | bcart wallet or bank transfer | 2–5 business days after verification |
Timelines above are typical and may vary depending on your bank or payment provider, which is outside bcart's control.
07 How to request a refund
- Go to your order in the bcart app and select "Get help with this order", or contact support directly.
- Tell us what went wrong and attach a photo if the item is damaged, wrong, or of poor quality.
- Our support team will review and update you on the outcome, usually within 24–48 hours.
You can also reach us using the details on our Support page.