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→ Common questions
Where does bcart deliver?
We deliver groceries, everyday food and FMCG products only within Bareilly. You can check whether your address is serviceable by entering it in the app at checkout.
How do I track my order?
Open the order from your Orders list in the app — you'll see its live status, and once it's out for delivery, the assigned delivery partner's details.
My order arrived wrong, short, or damaged. What now?
Contact us within 24 hours of delivery with a photo if possible, and we'll sort out a refund or replacement. Full details are in our Refund & Cancellation Policy.
Can I cancel an order after placing it?
Yes, as long as it hasn't been packed or handed to a delivery partner yet — see the Refund & Cancellation Policy for details.
How is my data used?
See our Privacy Policy for what we collect and why.